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PantherCard Refunds FAQ

Frequently Asked Questions About PantherCard Refunds

How do I sign up for a Money Network® Enabled PantherCard?

Visit our PantherCard Refunds page for detailed instructions on enrolling in this program.

What is the Money Network® Enabled PantherCard?

Your PantherCard has all the on-campus functionality you are used to plus the added convenience of having a powerful prepaid account on the same card. You can access the account with your card or online, and it is accepted everywhere Discover® cards are accepted. Keep in mind this is NOT A CREDIT CARD. Your funds are FDIC-insured and you can access your money through ATMs and checks.

Do I have to pay a sign-up fee to get a Money Network® Enabled PantherCard?

If you bring in your old PantherCard to replace it with the new Money Network® Enabled PantherCard, you will not be charged a fee. If you don’t have your old PantherCard, then you will have to pay a $10 replacement card fee to get a Money Network® Enabled PantherCard.

Do I get a new card each time I get a new student account refund?

No, your funds are deposited into your Money Network® Account each time a disbursement occurs. You can use your existing PantherCard to access the money in your account at any time.

What if I don't spend all the money that was deposited into my account?

Your money will remain in your account until you spend, transfer or withdraw it. A monthly fee may apply if your PantherCard does not register any activity for a specified period of time. See the Fee Schedule [PDF] for more information.

I don't want to pay any fees to withdraw cash; what can I do?

You can withdraw your money using one or a combination of the free services and transactions listed on your Fee Schedule [PDF]. For instance, you can withdraw cash from the Money Network® ATM on campus, through any Allpoint ATM, or by getting cash back at participating merchants.

Is there an ATM withdrawal limit?

Yes. For security reasons, you can only withdraw up to $500 per transaction and per day.

Do I get checks with my Money Network® Enabled PantherCard?

Yes. Money Network™ Checks can be used to pay bills, such as rent and utilities. You can also write a check to yourself and cash it for free at participating locations to access the money available in your Account. Money Network™ Checks must be activated before they can be used. The checks include more detailed information and instructions.

  • Call Customer Service to request more checks at no additional cost.
  • Check cashing locations, such as participating Walmart™ stores, can be found by using the Money Network® Locator tool online at http://www.moneynetworkedu.com/ or by calling Customer Service at 1-800-822-4283.
Is there a limit for the Money Network™ Check?

Yes, you can write a Money Network™ Check for up to $9,999.99 per check and per day.

Will Walmart™ cash my Money Network™ Check?

Yes, most Walmart™ locations will cash your Money Network™ Check for up to $5,000 per check and per day. Please check with your local Walmart™, as some locations may have some restrictions or different policies.

Do I have to write the Money Network™ Check for the full amount of my balance in order to use it?

No, you don't have to write the check for the full amount of your balance, only for the amount you need.

Does GSU know where I spend my money?

No. GSU does not have access to any of your account information, including purchases and other transactions.

What happens if I need to return a purchase?

Each merchant location has its own return policy and will handle the return in the same manner as any other Discover® transaction. You may receive a credit to your card, a cash refund or a store credit. It may take up to one week for a credit to appear.

Can I get cash at an ATM with my Money Network® Enabled PantherCard?

Yes. At any ATM, swipe or insert your Card:

  • Enter your PIN
  • Select WITHDRAWAL from CHECKING
  • Enter the dollar amount you want to withdraw
  • Take your cash and your receipt

HELPFUL TIP: An additional fee or surcharge may be applied by an out-of-network ATM owner or operator. To avoid ATM withdrawal and surcharge fees, use an in-network ATM. Visit www.moneynetworkedu.com to find one near you. See Transaction Limit and Fee Schedule [PDF].

How can I reload my account?

During activation, you'll be prompted by a Customer Service Representative to complete additional enrollment information. Once your account is confirmed, you can add money in the following ways:

  1. Depositing funds directly to your account (at no charge). Different types of payments can be loaded directly onto your account, including money from one or more jobs, tax refunds, child support and government benefits. Go online to www.moneynetworkedu.com or call Customer Service at 1-800-822-4283 to learn more.
  2. Have family or friends add money to your account. Anyone can send money from their bank account directly to your Money Network® Account. Log in to your account online to learn more.
  3. Through participating merchants or at a MoneyGram® or Western Union® location near you. To find a location, visit http://www.moneynetworkedu.com/ or call Customer Service at 1-800-822-4283.

NOTE: Reload fees and limits for this option may vary by merchant. See the Fee and Transaction Limit Schedule [PDF] and Terms and Conditions [PDF] for more information.