Responding to an External Complaint
Instructor
ODDEP Staff
Program Length
2 hours
Objective
Participants will gain a thorough understanding of the external complaints filed against GSU are process
Who should Attend
All GSU Managers (All Levels)
Performance Outcome
Upon completion of this course, you will be able to:
- Identify behavior that is discriminatory and retaliatory
- Effectively communicate with external investigators
- Work with the AAO in maintaining needed documentation
- Identify external Federal and State agencies that investigate claims and their jurisdiction
Course Topics
- The Law - What is Discrimination and Retaliation
- Types of complaints processed by The External Agencies
- I received a complaint from an external agency...what should I do?
- I am the accused... what are my rights?
- Georgia Open Records Act