Help Center
The Help Center provides a single point of contact for Georgia State faculty and staff to access support for software, hardware, telecommunications and network issues. If an issue cannot be resolved by the Help Center, the issue is submitted into our issue tracking system and assigned to the appropriate IS&T department.
Report an Issue
To report an issue, contact the Help Center:
(404) 413-HELP (4357)
help@gsu.edu
http://www.gsu.edu/help
7:30 a.m. – 10 p.m., Monday through Friday
After normal business hours, call (404) 413-HELP (4357) for assistance. If your problem cannot be handled by our after hours staff, the issue will be assigned to the appropriate IS&T department and you will be contacted on the next business day. The Help Center aims to provide a satisfactory answer to every issue within 3 days or 24 business hours.
Ticketing System for Work Requests
To ensure that each technical incident or service request is properly logged, tracked and resolved, IS&T uses an up-to-date ticketing system that is utilized by numerous universities and corporations throughout the world.
Help Center Services
The following support requests are provided directly by the Help Center:
- Password resets
Novell
GroupWise
GoSolar
iService Desk
Web page
INB Banner
Student e-mail
Profile Manager - User ID Creation
Campus ID
iService Desk - Broadcast e-mail requests
- Application support
MS Office 2003
Windows XP
PC hardware
Classroom hardware
Student e-mail
GroupWise
GoSolar
ISS Desktop Protector