• About
• Services
• People
• Units
  • Office of the Associate Provost for IS&T and Chief Information Officer (CIO)
  • Strategic Alignment
  • Coordination and Planning
  • Business Support Services
  • Professional Services
  • Applications Engineering
  • Technology Engineering
  • Production Services
  • Technical Support Services
• Initiatives
• Policies
• Contact
• IS&T Home

• Students
• Faculty
• IT Staff
• Staff

• Help Center
• Workstations
• Classrooms and Labs
• IT Procurement Review

Technical Support Services

Technical Support Services is in the business of providing IT customer service and product support to faculty, staff and students campus-wide. Assistance is offered through the IS&T Help Center and various IS&T supported labs. Technical Support Services adds value to the organization by serving as the front-line contact for our customers.

Contact the IS&T Help Center via e-mail at help@gsu.edu or by phone at 404-413-HELP (4357) to request all IT service assistance.

The Technical Support Services unit encompasses:

• Access and List Administration including administering accounts, passwords, access rights, and maintaining user lists for customers, or providing access to IS&T-owned lists.
  
• Change Facilitation and Communication including maintaining pre-approved change lists, coordinating multiple asset owners where changes are inter-related, ensuring timely communication of changes, and publishing forward the schedule of change.
  
• Support Services including answering usage questions, diagnosing problems, resolving and brokering repairs, brokering catalog items, providing university telephone operators, directory assistance, and call-out service.
  
• Technician Services including installing, de-installing, operating, diagnosing, and repairing IT equipment and technology.
  
• Testing Services including conducting quality assessments against requirements for software and documentation as well as performing integration testing.
  

Contact Technical Support Services

For technical assistance, contact the IS&T Help Center at help@gsu.edu or 404-413-HELP (4357).

Administration

June Moss
Director, Technical Support Services
june@gsu.edu

Support Services
Darlene Ward-Wright
404-413-4370, dwardwright@gsu.edu 

Change Management
Darlene Ward-Wright
404-413-4370, dwardwright@gsu.edu 

Access and List Administration
Darlene Ward-Wright
404-413-4370, dwardwright@gsu.edu 

Technician Services
Michael Lenna
404-413-4320, mlenna@gsu.edu 

Testing Services
June Moss, Director - Technical Support Services
404-413-4410, june@gsu.edu