Open Enrollment Frequently Asked Questions for Retirees

Do I need to register as a Self Services user?

Yes, before you can enroll online you must register for your ADP account.

How do I register as a Self Service user?

Navigate browser to http://portal.adp.com/. This will take you to the ADP HR Self Service registration site.

Click on “First time users register here”
Click on the “Register Now” button on the left
Enter Your Registration Pass Code: USG-6775 – this is Universal
Follow registration instructions

I have forgotten my Self Services user password or have been locked out, what should I do?

For lockouts, instruct the user to try again after waiting 5 minutes. They can try 6 more times and wait another 5 minutes. After they try 6 more times, you must reset the password.
Contact 404-413-HELP to reset your password

Can a retiree enroll/make changes during Annual Enrollment?

Yes. Retirees participate in annual enrollment and have the same enrollment window as the active employees. Their eligible options are based on the institution from which they retired. During annual enrollment, retirees may drop or discontinue healthcare, dental and/or vision coverage, participate in a different healthcare, dental and/or vision plan option and/or reduce their level of coverage. Retirees can also decrease life coverage; however, life coverage’s cannot be increased after retirement. Retirees cannot add dependents to coverage during annual enrollment.

I am turning age 65, is there anything I should know?

Once a retiree attains age 65, they must enroll in both Medicare Part A (Hospital) and it is strongly recommended they enroll in Medicare Part B (Medical). Retirees and spouses reaching age 65 have the option to enroll in Medicare B or pay full cost of the insurance through the University System. Benefits provided under the University System of Georgia plan become a supplement plan to Medicare, which becomes primary. The majority of Medicare eligible employees are eligible for both Medicare Parts A and B

I do not want to make any changes to my benefits this year. Do I need to do anything?

Only those enrolled in the Indemnity Medical Plan need to elect a new medical plan. All other medical plans will roll over if you choose not to elect a new medical plan.

Where do I get forms, EOI Forms, Summary Plan Descriptions (SPD) etc…?

You can print a copy of forms from the enrollment website http://portal.adp.com/. Within Benefits, click on the Forms Library link and select the form you need from the drop down menu.

How do I know if the changes I made on the enrollment website went through?

Once you have submitted your changes, you will receive a confirmation number and an option to print your changes. All employees will receive a benefits confirmation statement in late November, after Annual Enrollment has ended. Print your enrollment confirmation statement from the web and retain it for your records.

What should I do if the changes on my benefits confirmation statement are not correct?

You should contact your Human Resources Campus Coordinator for assistance.

If I have questions about my benefits or about the enrollment process what number should I call?