Technology Services

The Residential Network (ResNet) is managed by the University Housing Information Technology Services Area. Our mission is to provide high quality ResNet services to University Housing residents and guests

Resident rooms are provided with Internet access and cable TV service, which includes a basic channel lineup with over 80 channels, and an option to subscribe to premium channels. ResNet Wireless internet service is also available throughout Housing common areas such as lounges and conference rooms.

Apogee is our provider of choice for telephone, cable and high speed internet service.  The basic services are included in your residence hall fees. Apogee can be contacted at 855-813-7007 or visit MyResNet.

Internet & Cable Service
The basic services are included in your residence hall fees. You will not need to preregister for Apogee’s basic television service. However, you will need to register (up to 5 devices) if you wish to use high speed internet service. Apogee offers at additional cost HD premium television channels within your bedroom. You will also need to provide your own equipment (television, computer, Ethernet cable, etc). For more information, please contact Apogee at 1- 855-813-7007 or visit MyResNet.

High-speed Internet Service
ResNet provides each residence hall and university apartments resident with burstable speeds up to 100Mbps Fast Ethernet network connection in their room which allows them to connect to the campus network and Internet. Access to network resources is governed by Apogee. For more information please contact Apogee at 855-813-7007 or visit MyResNet.

Follow these steps to use the ResNet network in your room/apartment:

1. Connect a Category5 or Category6 data cable to the network port on your computer and to the data jack in your room. If you need a data cable they are available for $8 purchase at any of our Hall Community Desks and charged to your student account directly.
2. Turn on your computer and open your web browser. Your browser should be automatically redirected to the Apogee network registration page. If the registration page does not load automatically try typing the url for a public web page (i.e. http://google.com) and you should be redirected to the network registration page.
3. Follow the instructions on the registration pages.
   
   • You will be asked to verify that your computer's operating system has the current patches installed and that you have anti-virus software installed by downloading and running the network registration application (Bradford_Dissolvable_Agent.exe). This program will not be permanently installed on your device and may be deleted after registration. You must download and run this program in order to register your computer.
4. Registering a device with Apogee Network implies acceptance of Apogee Appropriate Use Policies.
5.  When the registration application indicates success please close and reopen your browser. You should now have full network access. You can register up to 5 devices.

Wireless Access
ResNet Wireless Service is provided by Apogee and offered in all common areas throughout the residence halls.

Connecting to the ResNet Wireless Network
The MyResNet Wireless Network is available for use by University Housing residents and guests.

Enable the wireless network adapter on your laptop or wireless device. You will see MyResNet-Wireless on the list of available wireless networks. Connect to the MyResNet-Wireless network.

Please note that if your residence hall room is in close proximity to an area offering wireless service you may be able to connect to it from your room, however Apogeet does not guarantee wireless coverage in individual rooms.

• Once you are connected, open a web browser and you will be automatically redirected to the ResNet registration page.
• Follow the instructions on the registration pages.
• You can register up to 5 devices.
• When the registration application indicates success, please close and reopen your browser. You should now have full network access.

ResNet Wireless Support
For support, please contact Apogee at 855-813-7007 or visit MyResNet.

Cable TV Service
Apogee is the cable service provider. Simply plug your television into the analog cable port located in your bedroom. Your basic service is live and ready to use; the cost of this cable service is included in the price of housing fees. If you would like premium TV channels you must call 1-855-813-7007. If any questions, feel free to visit the Apogee Help Desk located in the main lobby of the University Commons or the first floor lounge of the Lofts. A digital set top box is required for premium services; to obtain the best promotional rates please call Apogee directly. It should be noted that these boxes are transferable to other DirecTV compatible satellite setups and will have to be returned when resident move out. Residents may not tamper with data hardware, splice/split cable or mount satellite equipment anywhere on the facilities.

NOTE: Outdoor antennas and satellite dishes are prohibited.

Cable Channel Listing
Visit MyResNet for a complete listing for the Residential Television Network.

Support
For support, please contact Apogee at 855-813-7007 or visit MyResNet.

Telephone Service: Resident Room Phones
Telephone jack is provided in every bedroom and in the common area of the apartments. Phone lines are not installed in individual resident rooms by default. If you would like to have a phone line installed in your room, please call Apogee at 855-813-7007 and have ready your to give your room number, residence hall and campus email address when requesting that a line be installed. This service is available at an additional cost of $79 for a semester. Phone requests may take up to 14 days to complete. Residents are responsible for all charges related to this service, residents are also responsible for paying the fee to transfer their private line to a new assignment in the event of a room change.

Long Distance Service
Residents may use a calling card to make long distance calls from the community area phone.

Connecting a Game Console or Other Device:
To register a browser-less or other type of network device such as a game console, you will need to obtain the MAC (sometimes referred to as physical) address of the device you wish to register. Please refer to your manufacturer's documentation for this information. Once you have the MAC address you will need to login to your MyResnet.com account and select “add another device” from the “Connect a Device” section and enter your Device Type, the MAC address of the device you wish to register, description and then click on the register button. Once registered you may need to reboot the device in order for it to obtain a new ip address.

Troubleshooting
If your device is not getting online, check to make sure that the data cable is plugged in on each end. If it is still not working, plug a known working computer into the jack you are using and see if it gets an IP address and you are able to get online. If the computer works, then you know that you have a working data jack. If this is the case, please contact the manufacturer for support, as Apogee does not provide support for these devices other than to verify that your data jack is working correctly. If the data jack is not working, please call Apogee 855-813-7007 or visit MyResNet. Appropriate Use of Routers, Switches and Wireless Access Points on the MyResNet Network If you have brought a router, switch, hub or wireless access point from home that you plan to use in your room/apartment, please read the following:

Retransmission or propagation of the network connection through the use of switches, hubs, routers or wireless access points is allowed for personal use within the resident's room or apartment. All devices placed on the Apogee network must be securely and properly configured, and the resident who registers the device(s) will be solely responsible for any violation or abuse resulting from the use of the device(s). Any device that causes network-related problems or denies service to other users may be disconnected from the network without prior warning.

Securing a Wireless Access Point
Apogee requires that all wireless access points attached to the network are properly configured and secured. This ensures that the owner of the wireless access point knows exactly who is connecting to it. You are responsible for all network traffic that passes through your access point. For example, if a computer in the room next door connects through your secured/unsecured wireless access point and becomes infected with a virus, everyone connected to the access point will be quarantined until the infected computer is cleaned. To securely configure your access point you should enable WEP or WPA security and/or MAC based filtering, change the default SSID and change the default admin password. Please check your router WAP documentation. We do not provide configuration support for wireless access points.