About
IS&T Help Center
404-413-HELP (4357), help@gsu.edu
The Information Systems & Technology (IS&T) Help Center exists to make it easier for Georgia State faculty, staff and students to obtain support on software, hardware and communication questions and problems.
The Help Center's goal is to provide satisfactory resolution or status updates to technical issues within 24 hours of the request. If a question or problem cannot be resolved by Help Center personnel, it will be assigned to the appropriate unit in IS&T. The Help Center also works very closely with departmental support staff and Local Area Network administrators.
The Help Center's hours of operation are from 7 a.m. to 10 p.m. Monday through Friday.
During non-business hours, you can call our after-hours staff at 404-413-HELP (4357) for assistance. If your issue is not resolved, you will be contacted the next morning.
Technical assistance is also available via e-mail at help@gsu.edu and on the Help Center Web site.
Enhanced Support
The Help Center now features enhanced support, which includes:
- Six full-time experienced support personnel
- Enhanced call-distribution (A Uniform Call Distribution system will route your call to the next available support person.)
- Enhanced Call-Tracking Database (Your problem will be assigned a number for future reference.)
In order to assure that service to you is timely and useful, every call is tracked by the Numara FootPrints Call-Tracking system. FootPrints is used by major universities and corporations throughout the world. FootPrints also provides the ability to build and maintain a sophisticated solutions and knowledge base.
The Help Center cannot support all existing software and hardware. If the hardware or software is unsupported, we will find support numbers or electronic bulletin boards that can help you resolve your problem.