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PPM Seminar Series
You are a valued member of the Public Performance and Management Group's community, and we invite you to join us for five Seminars from the 2007 PPM Seminar Series . These sessions address a variety of public performance management topics that we are certain will be of interest to you. Please take a moment to review the offerings. We know you will find a seminar to meet your needs.
Overview: "I hire really smart people who do not know how to think!" We hear daily from administrators and managers who affirm that the ability to think critically is fundamental to an organization's success. Join us for this informative session as we review four critical thinking skills. You will also learn practical tips about when these skills should be used, specific steps to take, and common pitfalls to critical thinking. The session concludes with a discussion of how other organizations have built and sustained critical thinking skills as a foundational competency. ****Is an overview to assess the need for critical thinking**** ****Is not a skill building session**** |
Overview: One of the major inhibitors of organizational performance is complexity - "low value" work that saps an organization's resources and talent while making little or no contribution to organizational success. Many organizations have significantly impacted performance by better managing complexity and diverting time and focus from "low value" to "high value" work. Join us for this overview of the causes of complexity, and a discussion of leadership actions that can be taken to address this issue.
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Overview: "Ready or Not, Here We Come" Over the next ten years, Generation Y workers will replace retiring baby boomers throughout all employment sectors. Much has been written about the characteristics of this emerging workforce and how organizations will need to accommodate the expectations and distinctiveness of this group. Join us as we consider the unique contributions of Generation Y workers and some implications for managing performance in a changing workforce.
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Managing Customer Service Overview: Learn about a model developed and tested for use in the public sector. This model works whether your customers are individual citizens, businesses, nonprofits or other governmental agencies. The model enables you to identify the key factors that drive customer and stakeholder satisfaction with your organization. Don't just measure satisfaction. Find out how you can use the model to improve satisfaction. As an organization you need to do two things to succeed -- create value for customers and get fully recognized for the value you create. The first step is to understand how customers and stakeholders view your organization. How do they perceive their needs? What leads to satisfaction? What service expectations do they have? How do your customers' service expectations affect their satisfaction with your performance? Find out the answers to these questions and learn how customer service drives customer satisfaction. Don't just measure satisfaction - learn how to "move the meter"!
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Managing Employee Satisfaction Overview: Learn about a model developed and tested for use in the public sector. The model enables you to measure employee satisfaction with multiple dimensions of the workplace. As an organization you succeed through your employees. Employee satisfaction directly impacts employee absenteeism, retention, and hiring costs. Employee satisfaction can even affect your ability to attract qualified workers. And it impacts customer satisfaction too. The first step to better manage employee satisfaction is to understand how your employees view their workplace. How do they perceive their peers, their immediate supervisor, agency leaders, advancement and training opportunities and more? What are the key drivers of employee satisfaction? Don't waste your time and budget on approaches that don't give you specific, actionable feedback to guide improvement. Find out the answers to these questions and learn how you can use this model to improve satisfaction.
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Overview: Research shows that the most effective decision makers use a systematic thinking process. Whether your decisions require extensive analysis or are "off the cuff" choices, a common process underlies sound thinking. This session covers systematic decision making and specific techniques that are used by the best decision makers. Through a case analysis, you will learn the process of decision making and enhance your overall decision making skills.
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Directions to the Andrew Young School.
Registration and information can be found at: http://www.regonline.com/Checkin.asp?EventId=131411
For questions, call 404-651-3532 or e-mail jlong@gsu.edu.
