PPM Seminar Series 2008

You are a valued member of the Public Performance and Management Group's community, and we invite you to join us for new Seminars from the 2008 PPM Seminar Series. These sessions address a variety of public performance management topics that we are certain will be of interest to you.

PPM Seminars

Leading Organizational Change Initiatives
June 20, 2008, 9-11:30pm
Location: Room 632, Andrew Young School of Policy Studies
Registration: $ 50.00

Overview:

In modern organizations, change is a given; yet, leaders are often surprised when the results of planned change fall short of expectations. Effective change leadership requires planned, systematic identification of, and attention to, both work to be done and stakeholders in the change process. This session will provide a model for change leaders tasked with effective planning and implementation of organizational change initiatives.

Registration: www.regonline.com/change

For more information, contact:
Elnora Kelly
404.539.1687
ekelly10@gsu.edu

Managing Customer Service: How to “Move the Meter” on Customer Satisfaction
July 17, 2008, 1:30-3pm
Location: Room 750, Andrew Young School of Policy Studies
Registration: $50.00

Overview:

Learn about a model developed and tested for use in the public sector. This model works whether your customers are individual citizens, businesses, nonprofits, or other governmental agencies. The model enables you to identify the key factors that drive customer and stakeholder satisfaction with your organization. Don't just measure satisfaction. Find out how you can use the model to improve satisfaction.

Registration: www.regonline.com/movethemeter

For more information, contact:
Elnora Kelly
404.539.1687
ekelly10@gsu.edu

Managing Employee Satisfaction: A Model That Delivers Actionable Feedback to Guide Improvement
August 21, 2008, 1:30-3pm
Location: Room 750, Andrew Young School of Policy Studies
Registration: $50.00

Overview:

Learn about a model developed and tested for use in the public sector. The model enables you to measure employee satisfaction with multiple dimensions of workplace satisfaction. As an organization, you succeed through your employees. Employee satisfaction directly affects employee absenteeism, retention, and hiring costs. Employee satisfaction can even affect your ability to attract qualified workers, as well as customer satisfaction. The first step toward better management of employee satisfaction is understanding how your employees view their workplace. How do they perceive their peers, their immediate supervisor, agency leaders, advancement and training opportunities and more? What are the key drivers of employee satisfaction? Don't waste your time and budget on approaches that don't give you specific, actionable feedback to guide improvement. Find out the answers to these questions and learn how you can use this model to improve satisfaction.

Registration: www.regonline.com/employeesatisfaction

For more information, contact:
Elnora Kelly
404.539.1687
ekelly10@gsu.edu

Directions to the Andrew Young School.