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WebCT Help Form

This form is for use by Georgia State University students and instructors only. For Self-Help, please click on one of the Related Links to the left.

All requests will be addressed on a first-come, first served-based. Responses will be emailed to the student or instructor's Georgia State email address. Note: Volume at the beginning of the semester is heavy so please be patient. We will make every attempt to respond to your request as soon as possible.

Asterisks (*) denote required information. The more information you provide the faster we can resolve your problem.

Requestor Information

* Name

* I am a/n? Student Instructor

* Georgia State Email Address

* WebCT Username (ex. jsmith12)

* Which version of WebCT are you using? WebCT CE WebCT Vista

Problem Category

* Please indicate the category that best matches the problem you are reporting:

Login or access problem

Password reset (enter course name, instructor name, and CRN number below)

Browser problem (indicated by error messages, inability to access Discussions, Mail, etc)

Other

Problem Description

* Describe the problem or error message in detail, please be as specific as possible (statements like I can't log in do not help, we need to know what error message you are getting or what is happening when you try to log in) :

Course Name (ex. ENGL1101):

Instructor Name for above course:

CRN (ex. 12345) of above course:

Location where error/problem occurred (ex. home, Main computer lab, campus office, work, etc)

Comments